Return & Exchange

You can return the goods within 7 days from the date you receive the order, but the goods must be left as they are, the price card must be retained, and the original box and the original box must be attached. All other conditions of our return policy apply.

refund policy

Returned within 7 days from the date of delivery, we will refund you the full amount according to your original payment method. Original labels, bags, and packaging must be returned at the time of return.

Your return will usually be processed within 3-4 weeks of receiving the return package. Once the return is processed, we will send you a confirmation email.

Currently, we are unable to process the exchange request.

Return service is not available in the following cases:

Washed or used goods


Earring earrings

Returned gift without original order number or unable to confirm order

Please use the traceable shipping method to return the items purchased from luowend jewelry. After receiving the parcel you sent, we will return it for you within 3-4 weeks. Be sure to purchase insurance for your package and prepay postage. Sorry, we do not accept returns on cash on delivery. It should be noted that since we are unable to process refunds that exceed the total amount of the order, if the total refund amount exceeds the total amount of the order due to customs subsidies, freight subsidies, etc., the excess will be sent to you as an electronic gift card.